RETURNS AND REFUND POLICY
Sanitary Care Products Asia Inc (SCPA) promotes the “value for your money”, if you are not satisfied with our products, you my exchange or have a store credit with us. Please read the guidelines below on how to return or refund your purchased items.
Our Policy:
Items should be returned unused and not damaged. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused.
Goods are faulty if they are received damaged or where a production fault occurs. If you would like to exchange a faulty item, please be aware that we can only replace it for the same product in the same size.
Eligible for Return, Replacement, Refund or Store Credits:
Lack of Item Delivered:
- The claim must be reported immediately after checking that the item received was incomplete.
- Keep the packaging and courier pouch intact
- Take a photo of the actual item delivered with the courier waybill and send to SCPA’s social media pages or thru our e-mail shophygienesales@scpa.com.ph
- Please make sure that the item is not used or damaged.
Wrong Item Delivered:
- The claim must be reported immediately after checking that the item received was incomplete.
- Keep the packaging and courier pouch intact
- Take a photo of the actual item delivered with the courier waybill and send to SCPA’s social media pages or thru our e-mail shophygienesales@scpa.com.ph
- Please make sure that the item is not used or damaged.
Defective or Damaged Item upon delivery or receipt:
- The claim must be reported immediately after checking that the item received was incomplete.
- Keep the packaging and courier pouch intact
- Take a photo of the actual item delivered with the courier waybill and send to SCPA’s social media pages or thru our e-mail shophygienesales@scpa.com.ph
- Kindly include also the following details: Photo of the Lot/Batch Code (Located at the back of the product), photo of the damaged item.
- Please make sure that the item is not used or damaged.
Procedure for Return, Replacement or store Credits
- Make sure that your request or claim is under the guidelines of SCPA Return and Refund Policy.
- Contact our Customer Service team either via phone, e-mail or Social Media pages for the verification and approval of your request or claim.