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RETURNS AND REFUND POLICY

Sanitary Care Products Asia Inc (SCPA) promotes the “value for your money”, if you are not satisfied with our products, you my exchange or have a store credit with us. Please read the guidelines below on how to return or refund your purchased items.

Our Policy:

Items should be returned unused and not damaged. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused.

Goods are faulty if they are received damaged or where a production fault occurs. If you would like to exchange a faulty item, please be aware that we can only replace it for the same product in the same size.

Eligible for Return, Replacement, Refund or Store Credits:

Lack of Item Delivered:

  • The claim must be reported immediately after checking that the item received was incomplete.
  • Keep the packaging and courier pouch intact
  • Take a photo of the actual item delivered with the courier waybill and send to SCPA’s social media pages or thru our e-mail shophygienesales@scpa.com.ph
  • Please make sure that the item is not used or damaged.

Wrong Item Delivered:

  • The claim must be reported immediately after checking that the item received was incomplete.
  • Keep the packaging and courier pouch intact
  • Take a photo of the actual item delivered with the courier waybill and send to SCPA’s social media pages or thru our e-mail shophygienesales@scpa.com.ph
  • Please make sure that the item is not used or damaged.

Defective or Damaged Item upon delivery or receipt:

  • The claim must be reported immediately after checking that the item received was incomplete.
  • Keep the packaging and courier pouch intact
  • Take a photo of the actual item delivered with the courier waybill and send to SCPA’s social media pages or thru our e-mail shophygienesales@scpa.com.ph
  • Kindly include also the following details: Photo of the Lot/Batch Code (Located at the back of the product), photo of the damaged item.
  • Please make sure that the item is not used or damaged.

Procedure for Return, Replacement or store Credits

  1. Make sure that your request or claim is under the guidelines of SCPA Return and Refund Policy.
  2. Contact our Customer Service team either via phone, e-mail or Social Media pages for the verification and approval of your request or claim.